Terms and Conditions - lilianalagami.com

Welcome to the website lilianalagami.com, where your satisfaction is our priority, and we strive to provide you with the best customer experience.

We kindly ask you to carefully read the following general terms and conditions of sale before accepting them.

These General Terms and Conditions of Sale (GTCS) are essential for both us and you!

The purpose of this document is to inform you, prior to your purchase, about our sales conditions and to address any questions you may legitimately have, such as “Can I retract my purchase?” or “What are the delivery times?”

WHO WE ARE:

LILIANA AL AGAMI Sole Proprietorship Registered Office Address: 9 RUE DES BASSES MATHOUZINES 95170 DEUIL-LA-BARRE SIRET 98118694300016 VAT Number: FR05981186943 EMAIL: lilianaalagami@gmail.com

Definitions: In these terms:

“LILIANA AL AGAMI” refers to the professional seller.
“you,” “the customer(s),” “the consumer(s)” refer to the non-professional buyer with the status of a consumer.

OBJECT:

The general terms and conditions of sale govern and apply to all sales of products by LILIANA AL AGAMI made on the website https://lilianalagami.com to non-professional buyers with consumer status.

The GTCS prevail over any other conflicting conditions or documents on the lilianalagami.com website or its social networks, except for specific derogatory conditions agreed upon by both parties.

The GTCS are permanently accessible on the lilianalagami.com website, and we refer to them before you place your order. You have the option to download and/or print them to keep a copy.

The GTCS may evolve, but the changes are not retroactive. Only the version in effect at the time of placing your order applies.

By accepting the GTCS by checking the designated box and validating this choice with a click, you express your full and unconditional adherence and acceptance of these GTCS.

By placing an online order, you enter into a contract with the seller. Therefore, you must be of legal age and have legal capacity.

The nullity of a contractual clause does not lead to the nullity of the GTCS, and the titles are without value.

WHAT PRODUCTS DO WE OFFER?

You will find our products offered for sale by LILIANA AL AGAMI on the website https://lilianalagami.com.

The essential characteristics of the products offered by LILIANA AL AGAMI are presented on the descriptive sheets of each product. You will find substantial information about the product before making any purchase.

Photographs accompany product descriptions to allow you to visualize the product. However, minor variations in product representation are possible with photographs, and LILIANA AL AGAMI is not responsible for them.

The products offered for sale are accurately described on our site. The displayed prices are in euros and include all applicable taxes. Delivery charges and taxes are the responsibility of the customer and are indicated during the ordering process.

HOW TO PLACE AN ORDER?

The ordering process involves several steps:

Browse the products offered for sale by LILIANA AL AGAMI on the website lilianalagami.com.
Select the product(s) by the customer.
View the order details and total price.
Correct any errors by the customer.
Confirm the order, expressing acceptance of the order. At this stage, the customer expressly and unreservedly accepts the general terms and conditions of sale.
Validate and pay for the order by the customer.
Acknowledgment of receipt of the order by LILIANA AL AGAMI. At this stage, the order cannot be modified unless expressly and exceptionally agreed upon by LILIANA AL AGAMI. The order cannot be canceled outside the right of withdrawal, the conditions of which are defined below, or in cases of force majeure. Unless proven otherwise, the data recorded in the seller’s computer system constitutes evidence of all transactions concluded with the customer.

The customer can place an order online by following the steps indicated on our site. Once the order is placed, a confirmation email is sent to the customer. The order becomes firm and final upon receipt of payment.

WHAT ARE THE PRICING CONDITIONS?

Any order implies customer payment, and it is an order with an obligation of payment.

Prices The product prices are displayed on the lilianalagami.com site on the product description pages and on the order summary page before confirming your order.

Prices are expressed in euros (€), all taxes included (TTC), with the applicable VAT rate being the one in force in France on the date of placing the order. The price may be modified at any time by LILIANA AL AGAMI. However, the applicable price is the one displayed on the lilianalagami.com site at the time of your order.

You may benefit from discounts (promotions, sales, etc.) indicated on the lilianalagami.com site under the conditions and during the specified validity period. Unless a special offer is granted by X, delivery and transportation costs are not included. They are invoiced in addition and displayed before placing the order.

LILIANA AL AGAMI reserves the right to suspend or cancel the order in case of non-compliance with the aforementioned payment conditions. You will receive your invoice at the email address you provided. For customers who have created a customer account during the order, they can find their invoice in their personal space.

Note that orders shipped outside the European Union and/or overseas territories are subject to customs formalities. The payment of customs duties and other possible import taxes is the responsibility of the buyer.

PAYMENT Payment for orders is made online through our accepted payment methods. The customer guarantees having the necessary authorizations to use the chosen payment method.

Payment occurs immediately after order confirmation. Payment is due in full and payable in cash using our available payment methods.

WHAT ARE THE DELIVERY CONDITIONS?

Delivery Delivery refers to the transfer of physical possession or control of the goods to the consumer. We offer our products for sale internationally/France/Europe (customize as needed).

LILIANA AL AGAMI will proceed with the delivery of products according to the terms defined during the order (rate and carrier), to the address you provided when placing your order and within the specified timeframe.

You must be vigilant and verify the provided address before confirming your order because you will be solely responsible for the consequences of any input errors on your part and the associated costs, including the exclusive cost of re-shipping.

Products are delivered to the address indicated by the customer during the order. Delivery times are estimated and may vary depending on the destination. We strive to meet these deadlines, but we decline any responsibility for delays beyond our control.

Timeframe

LILIANA AL AGAMI will make its best efforts to ship your order within the timeframe indicated during the order. The deadlines start from the shipment date and do not include the order preparation time.

You may request in writing the resolution of the sale (under the conditions specified in Articles L 216-2 and following of the Consumer Code) only if the delivery delay exceeds 30 days from the order date. In this case, LILIANA AL AGAMI is obliged to refund you the amounts paid within fourteen days following the contract denunciation date, excluding any compensation or withholding.

The sale resolution will not be retained if the delivery delay or failure occurs due to the consumer or force majeure.

Price

The delivery price varies depending on the chosen carrier and the weight and size of the package. In any case, the delivery time and price will be communicated to you before confirming your order.

HOW TO MAKE A RETURN?

In accordance with current legislation, the customer has a period of 14 days to exercise the right of withdrawal from the receipt of the products. Return costs are the responsibility of the customer, except in the case of a defective product.

(For products not excluded from the right of withdrawal) The return must comply with the following conditions:

Products must be returned to LILIANA AL AGAMI no later than 14 days after informing LILIANA AL AGAMI of your intention to withdraw.
Products must be returned in their original and complete condition (without prejudice to the possibility of unpacking and testing the product) allowing their resale in new condition.
Products must not be damaged or incomplete.
Products must not have a body odor, perfume odor, or laundry odor.
The package must be returned to the following address: 9 RUE DES BASSES MATHOUZINES 95170 DEUIL-LA-BARRE.
The package must be returned by Post in Colissimo* to the above address. Online shopping does not allow you to inspect the product as if you were in a store. However, the possibility of withdrawal (under the specified conditions) allows you to try the product as you would in a store. It is important to note that if LILIANA AL AGAMI observes signs of use beyond this framework and, in general, a depreciation of the product, LILIANA AL AGAMI may apply a discount, and you will be reimbursed only the amount of your order, minus the discount. When the conditions stated herein are met, LILIANA AL AGAMI will refund you within a maximum period of 14 days after you have informed them of your intention to withdraw. However, LILIANA AL AGAMI reserves the right to defer the refund until the receipt of the items concerned by the withdrawal. LILIANA AL AGAMI will process the refund using the same means of payment as the one used for the initial purchase. You will be fully refunded, excluding delivery costs. Moreover, the costs and risks associated with the return are at your expense. *To ensure effective management of your return, we recommend using the Colissimo tracked service for shipping and keeping all proof of shipment, including shipping documents and the parcel tracking number. This will allow you to locate the parcel in case of a problem. Please note that only senders (i.e., you as the customer) are authorized to initiate an inquiry with postal services in case of delivery issues. It is important to emphasize that the responsibility of LILIANA AL AGAMI cannot be engaged in case of loss or damage during the return process. In case of dispute or refund request, it is your responsibility to provide evidence that you have respected the aforementioned withdrawal period. We thank you for your understanding and cooperation.

HOW TO CONTACT US?

For all inquiries or complaints, whether before or after your purchase, you can contact customer service by email. To ensure effective follow-up and keep a record of our exchanges, we ask you to prioritize communication by email.

Our customer service is available to answer questions and resolve any issues related to an order. Contact details are available on our site.

Intellectual Property The products for sale on the website https://lilianalagami.com are the property of LILIANA AL AGAMI and are protected by intellectual property law. All elements constituting the website https://lilianalagami.com are the property of LILIANA AL AGAMI and are protected by French and international laws relating to intellectual property. Any total or partial reproduction of this content is strictly prohibited and may constitute an act of counterfeiting. Images, logos, trademarks, texts, photographs, and any other element of the website, including these GTCS, are protected by copyright. You may be subject to legal action in case of plagiarism, copying, theft, etc.

APPLICABLE LAW: These general terms and conditions of sale, as well as all purchase and sale operations mentioned, are governed by French law. These GTCS are written in the French language. If translated into another language, only the French version will prevail in case of a dispute. In the event of a dispute arising after your purchase on the website x, you have several recourse options, either amicable or judicial:

For an amicable recourse:

You are first invited to contact the seller’s customer service (see the “HOW TO CONTACT US?” section) to find an amicable agreement. If we fail to reach an agreement, you can resort to conventional mediation or any alternative dispute resolution method. In this regard, you can use the mediation service free of charge with the mediation body whose references follow: CNPM once you join the mediation process, reproduce here the text they will ask you to insert in your documents To be admissible, your referral to the mediator must occur within one year from a written complaint that you have addressed to us, remaining unsuccessful. As a consumer, you can use the Online Dispute Resolution Platform (ODR) accessible at the following address: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=FR You can also contact a consumer association that will assist you in your efforts or alert the DGCCRF. When no amicable solution has been obtained, you can bring the dispute to court, and the dispute will be submitted to the competent courts under normal legal conditions.

For a judicial recourse: You can initiate legal action at your expense. The dispute will be submitted to the competent courts under normal legal conditions.

Personal Data

When you place an order, LILIANA AL AGAMI collects personal data necessary for the conclusion of the contract, to ensure its execution, manage administrative aspects, and issue invoices. This data includes your name, first name, postal address, email address, and telephone number.

LILIANA AL AGAMI guarantees that this data collection is carried out in full compliance with applicable laws (Law No. 78-17 of January 6, 1978, amended by Law No. 2018-493 of June 20, 2018) and is based on the following legal basis: contract execution.

LILIANA AL AGAMI undertakes to use your data only for the specified purposes unless the law requires sharing it with a competent judicial or administrative authority. Your data is processed internally, and LILIANA AL AGAMI may communicate this data to its possible subcontractors responsible, among other things, for the execution, processing, management, and payment of orders.

Your data will be kept for the duration of the contract or up to 3 years after our last contact with you. Afterward, they will be archived in accordance with legal prescription, which is 5 years. We take security measures to protect your personal data against any alteration, damage, or unauthorized access by third parties.

GENERAL TERMS AND CONDITIONS OF SALE
Welcome to the lilianalagami.com website, where your satisfaction is our priority, and we strive to provide you with the best customer experience.

We kindly ask you to carefully read the following general terms and conditions of sale before accepting them.

I. WHO WE ARE:
LILIANA AL AGAMI
Sole Proprietorship
Registered Office Address: 9 RUE DES BASSES MATHOUZINES 95170 DEUIL-LA-BARRE
SIRET: 98118694300016
VAT Number: FR05981186943
EMAIL: lilianaalagami@gmail.com

Definitions:
In these terms:

“LILIANA AL AGAMI” refers to the professional seller.
“you,” “the customer(s),” “the consumer(s)” refer to the non-professional buyer with the status of a consumer.
II. OBJECT:
The general terms and conditions of sale govern and apply to all sales of products by LILIANA AL AGAMI made on the website lilianalagami.com to non-professional buyers with consumer status.

The GTCS prevail over any other conflicting conditions or documents on the lilianalagami.com website or its social networks, except for specific derogatory conditions agreed upon by both parties.

The GTCS are permanently accessible on the lilianalagami.com website, and we refer to them before you place your order. You have the option to download and/or print them to keep a copy.

The GTCS may evolve, but the changes are not retroactive. Only the version in effect at the time of placing your order applies.

By accepting the GTCS by checking the designated box and validating this choice with a click, you express your full and unconditional adherence and acceptance of these GTCS.

By placing an online order, you enter into a contract with the seller. Therefore, you must be of legal age and have legal capacity.

The nullity of a contractual clause does not lead to the nullity of the GTCS, and the titles are without value.

III. WHAT PRODUCTS DO WE OFFER?
You will find our products offered for sale by LILIANA AL AGAMI on the website lilianalagami.com.

IV. HOW TO PLACE AN ORDER?
The ordering process involves several steps:

Browse the products offered for sale by LILIANA AL AGAMI on the website lilianalagami.com.
Select the product(s) by the customer.
View the order details and total price.
Correct any errors by the customer.
Confirm the order, expressing acceptance of the order. At this stage, the customer expressly and unreservedly accepts the general terms and conditions of sale.
Validate and pay for the order by the customer.
Acknowledgment of receipt of the order by LILIANA AL AGAMI.
At this stage, the order cannot be modified unless expressly and exceptionally agreed upon by LILIANA AL AGAMI. The order cannot be canceled outside the right of withdrawal, the conditions of which are defined below, or in cases of force majeure. Unless proven otherwise, the data recorded in the seller’s computer system constitutes evidence of all transactions concluded with the customer.
The customer can place an order online by following the steps indicated on our site. Once the order is placed, a confirmation email is sent to the customer. The order becomes firm and final upon receipt of payment.

V. WHAT ARE THE PRICING CONDITIONS?
Any order implies customer payment, and it is an order with an obligation of payment.

Prices:
The product prices are displayed on the lilianalagami.com site on the product description pages and on the order summary page before confirming your order.

Prices are expressed in euros (€), all taxes included (TTC), with the applicable VAT rate being the one in force in France on the date of placing the order.
The price may be modified at any time by LILIANA AL AGAMI. However, the applicable price is the one displayed on the lilianalagami.com site at the time of your order.

LILIANA AL AGAMI reserves the right to suspend or cancel the order in case of non-compliance with the aforementioned payment conditions.
You will receive your invoice at the email address you provided. For customers who have created a customer account during the order, they can find their invoice in their personal space.

Payment:
Payment for orders is made online through our accepted payment methods. The customer guarantees having the necessary authorizations to use the chosen payment method.

Payment occurs immediately after order confirmation.
Payment is due in full and payable in cash using our available payment methods.

VI. WHAT ARE THE DELIVERY CONDITIONS?
Delivery:
Delivery refers to the transfer of physical possession or control of the goods to the consumer.
We offer our products for sale internationally/France/Europe (customize as needed).

Timeframe:

The sale resolution will not be retained if the delivery delay or failure occurs due to the consumer or force majeure.

Price:
The delivery price varies depending on the chosen carrier and the weight and size of the package. In any case, the delivery time and price will be communicated to you before confirming your order.

VII. HOW TO MAKE A RETURN?
In accordance with current legislation, the customer has a period of 14 days to exercise the right of withdrawal from the receipt of the products. Return costs are the responsibility of the customer, except in the case of a defective product.

(For products not excluded from the right of withdrawal) The return must comply with the following conditions:

Products must be returned to LILIANA AL AGAMI no later than 14 days after informing LILIANA AL AGAMI of your intention to withdraw.
Products must be returned in their original and complete condition (without prejudice to the possibility of unpacking and testing the product) allowing their resale in new condition.
Products must not be damaged or incomplete.
Products must not have a body odor, perfume odor, or laundry odor.
The package must be returned to the following address: 9 RUE DES BASSES MATHOUZINES 95170 DEUIL-LA-BARRE.
The package must be returned by Post in Colissimo* to the above address.
Online shopping does not allow you to inspect the product as if you were in a store. However, the possibility of withdrawal (under the specified conditions) allows you to try the product as you would in a store. It is important to note that if LILIANA AL AGAMI observes signs of use beyond this framework and, in general, a depreciation of the product, LILIANA AL AGAMI may apply a discount, and you will be reimbursed only the amount of your order, minus the discount.

When the conditions stated herein are met, LILIANA AL AGAMI will refund you within a maximum period of 14 days after you have informed them of your intention to withdraw. However, LILIANA AL AGAMI reserves the right to defer the refund until the receipt of the items concerned by the withdrawal.

LILIANA AL AGAMI will process the refund using the same means of payment as the one used for the initial purchase. You will be fully refunded, excluding delivery costs.

Moreover, the costs and risks associated with the return are at your expense. *To ensure effective management of your return, we recommend using the Colissimo tracked service for shipping and keeping all proof of shipment, including shipping documents and the parcel tracking number. This will allow you to locate the parcel in case of a problem.

Please note that only senders (i.e., you as the customer) are authorized to initiate an inquiry with postal services in case of delivery issues. It is important to emphasize that the responsibility of LILIANA AL AGAMI cannot be engaged in case of loss or damage during the return process.

In case of dispute or refund request, it is your responsibility to provide evidence that you have respected the aforementioned withdrawal period. We thank you for your understanding and cooperation.

VIII. HOW TO CONTACT US?
For all inquiries or complaints, whether before or after your purchase, you can contact customer service by email.

To ensure effective follow-up and keep a record of our exchanges, we ask you to prioritize communication by email.

Our customer service is available to answer questions and resolve any issues related to an order. Contact details are available on our site.

Intellectual Property:
The products for sale on the website lilianalagami.com are the property of LILIANA AL AGAMI and are protected by intellectual property law.

All elements constituting the website lilianalagami.com are the property of LILIANA AL AGAMI and are protected by French and international laws relating to intellectual property.

Any total or partial reproduction of this content is strictly prohibited and may constitute an act of counterfeiting. Images, logos, trademarks, texts, photographs, and any other element of the website, including these GTCS, are protected by copyright. You may be subject to legal action in case of plagiarism, copying, theft, etc.

APPLICABLE LAW:
These general terms and conditions of sale, as well as all purchase and sale operations mentioned, are governed by French law.

These GTCS are written in the French language. If translated into another language, only the French version will prevail in case of a dispute.

In the event of a dispute arising after your purchase on the website x, you have several recourse options, either amicable or judicial:

For an amicable recourse:

You are first invited to contact the seller’s customer service (see the “HOW TO CONTACT US?” section) to find an amicable agreement.
If we fail to reach an agreement, you can resort to conventional mediation or any alternative dispute resolution method.
In this regard, you can use the mediation service free of charge with the mediation body whose references follow: CNPM
once you join the mediation process, reproduce here the text they will ask you to insert in your documents
To be admissible, your referral to the mediator must occur within one year from a written complaint that you have addressed to us, remaining unsuccessful.
As a consumer, you can use the Online Dispute Resolution Platform (ODR) accessible at the following address: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=FR
You can also contact a consumer association that will assist you in your efforts or alert the DGCCRF.
When no amicable solution has been obtained, you can bring the dispute to court, and the dispute will be submitted to the competent courts under normal legal conditions.
For a judicial recourse:
You can initiate legal action at your expense. The dispute will be submitted to the competent courts under normal legal conditions.

Personal Data:

LILIANA AL AGAMI undertakes to use your data only for the specified purposes unless the law requires sharing it with a competent judicial or administrative authority.

Your data is processed internally, and LILIANA AL AGAMI may communicate this data to its possible subcontractors responsible, among other things, for the execution, processing, management, and payment of orders.

Your data will be kept for the duration of the contract or up to 3 years after our last contact with you. Afterward, they will be archived in accordance with legal prescription, which is 5 years.

We take security measures to protect your personal data against any alteration, damage, or unauthorized access by third parties.

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